We, VZIPIT Tech Private Limited, a Company registered under the Companies Act, 2013 having its registered office at B Wing, 502A Ackruti Trade Centre, 5th Floor, MIDC, Andheri (E) Mumbai 400093, (“Company”, “we”, “our” “us”), offer the Services (“Services”) to our Users (“Users”).
“Company”; “us”; “we”; “our” shall mean VZIPIT Tech Private Limited, a Company registered under the Companies Act, 2013 having its office at B Wing, 502A Ackruti Trade Centre, 5th Floor, MIDC, Andheri (E) Mumbai 400093 and any other offerings as may be added from time to time.
“Platform” shall mean www.trackzippy.com and TrackZippy mobile application or any such associated websites or applications which is owned, operated and managed by us which offer features/functionalities including but not limited to Send2ID Functionalities.
“Register” shall mean subscribing to the Platform and signing up to Send2ID to avail the Services provided by the Platform.
“Send2ID” shall mean digital ID assigned by us to each individual or business user for their respective addresses as notified by them for creation of one delivery profile of Users that captures personal preferences of Users, address details of their contacts and also creates User login credentials for accessing multiple sites which shall provide access to services being offered by respective sites.DEFINITIONS
“Services” shall mean Services offered by Platform to Users for-
“Service Provider” shall mean logistics, courier, technology and any other type of companies enrolled with the Platform for extending Services to Users.
“Users” shall mean Users including individual users and business users that visit and access the Platform and Register to avail the Services.
“You” or “Your” or “Yourself” refers to the User or viewer of this Platform.
INFORMATION WHICH IS COLLECTED AND STORED
We may collect and store the following Personal Information in relation to the Services:
For Individual User login, before You avail any Services, please make sure You fill in correct data such as full name (including first name, middle name, last name), your photograph, gender, date of birth (DOB), full and complete address including closest landmark, e-mail id and personal information, mobile number, email id, occupation (including industry and specialty), your associated KYC documents (scan or photograph) such as driving license, passport copy, Aadhaar card, or any such document as recognized by the Government. You may also have to provide delivery time/alternate address and any other preferences to the Platform as requested by the Platform from time to time. You may have to provide additional information as may be necessary from time to time.
For Business User login, before You avail any Services, please make sure You fill in correct data such as full name of your authorized representative (including first, middles and last name), representative’s designation, representative’s photograph, representative’s gender, representative’s date of birth (DOB), mobile number, full and complete address(es) including closest landmark, industry in which company operates, business postal addresses and its map based GIS location, delivery time preferences, letter of authorization on company letter authorizing the right of us to your representative duly signed by legal authority of your company, KYC documents, your associated KYC documents (scan or photograph) such as Certificate Of Incorporation (COI), PAN card or any such document as recognized by the local Government. You may have to provide additional information as may be necessary from time to time.
If You allow us and instruct us, We may review Your text messages, emails for extracting details related to your shipments and accordingly send you shipment related information and give You access to shipments related updates on the Platform.
Data: When You use the Services, we automatically record information, this may include the information You search on our Platform, preferences, identification numbers associated with Your devices, Your mobile carrier, date and time stamps associated with transactions, system configuration information, physical system information, metadata concerning Your files, and other interactions with the Platform.
Information provided by You may be used for analysis by the Platform. Platform shall provide access to Service Providers to Your Send2Id profile and relevant content as may be appropriately required by them.
We may set “cookies” on the use of the Platform by Users. Cookies are small encrypted files, that the Platform or its Service Provider transfers to Your computer’s hard drive or on your mobile / tablet device or through any such device through which you may access the web through Your web browser/application that enables the Platform to recognize Your browser and capture and remember certain information. Cookies may be enabled for tracking shipments of Users, for feedback collection from Users etc.
HOW WE USE PERSONAL INFORMATION
The Personal Information is collected and used to: (i) provide and improve the Services (ii) monitor User activity, such as keyword searches or new postings, and more effectively manage traffic on the Platform (iii) provide better Services, create and manage User accounts (iv) assist You with technical difficulties (v) manage our relationship with You(vi) maintain and update our records (vii) monitor suspected fraud, misconducts and unlawful activities on the Platform.
Information related to Services availed on the Platform may be used as follows: 1] Sharing it to Service Provider who are Registered with Platform. 2] To the other service providers who may Register themselves on the Platform for extending Services to You. 3] To the businesses which may be involved in activity of shipping.
Also, we may share with third-party service providers certain information, such as Your browser capabilities or operating system, that we have collected in order to better understand which advertisements and services may interest You. We may retain such information for as long as is required to fulfill our business objective, even after Your account is either deactivated and / or terminated.
YOUR DATA SHARING INSTRUCTIONS
We shall abide by Your instructions to release Your data to any third party or Service Provider. You understand, acknowledge and agree that once we share Your data to any third party, we do not have control. It shall be Your responsibility and liability in case of misuse of any such data happens once we have parted Your data to such third party or Service Provider.
Affiliates: We may provide Personal Information that we collect to our affiliates. For example, we may disclose Personal Information to our affiliates in order to respond to Your requests for information or Services, or to help limit Your receipt of marketing materials You have requested not to receive.
Joint Marketing Arrangements: Where permitted by law, we may provide Personal Information we collect to joint marketers with whom we have a marketing arrangement, if any. We shall require all joint marketers to have written contracts with us that specify appropriate use of Your Personal Information, require them to safeguard Your Personal Information, and prohibit them from making unauthorized or unlawful use of Your Personal Information.
Persons Who Acquire Our Assets or Business: If we sell or transfer any of our business or assets either partly or fully, certain Personal Information may be a part of that sale or transfer. In the event of such a sale or transfer, we may notify You by an announcement on the Platform
We shall retain Your Personal Information for as long as Your account is active or for such longer duration as we consider appropriate or as needed to provide You the Services. We may retain and use Your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we shall try to delete Your Personal Information quickly upon reasonable request. Please note, however, that there might be latency in deleting Personal Information from our servers and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that You have in common with other Users. To such extent, as required by law, we may be required to retain your data (either on the platform or in archive mode) in order to comply with the legal obligations or law enforcement as may be warranted by the competent government authorities.
We value Your Personal Information, hence we shall make commercially reasonable efforts to ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting Your Personal Information from unauthorized access and improper use and may update these measures as new technology becomes available. As a matter of security we take back-up of systems periodically. Although we provide appropriate firewalls and protections, our systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible and we take no liabilities or responsibilities for it.
You are responsible for all actions of Your User account and password. Therefore, we do not recommend that You disclose Your password to any third party. If You choose to share Your User account and password or any Personal Information with third parties, You are solely responsible for the same. If You lose control of Your password, You may lose substantial control over Your Personal Information and may be subject to legally binding actions.
You can invite third party to share their Send2ID profile by sending message on their mobile number and/or e-mail id and You shall be solely responsible for sharing any Send2ID information with them.
ACCESS TO THE PLATFORM
Our Platform is aimed at persons who can execute agreements legally. We therefore ask You, if You are not eligible to execute any agreement, not to send Your Personal Information (for example, Your name, address and email address) and to Register to our Platform.
COLLECTION OF NON-PERSONAL INFORMATION
We may automatically collect non-personal information about You such as the number and type of shipments received and/or sent, number of times your send2id is shared, size of your address book, number of times your preferences were used by third party service providers,, type of internet browsers You use or the Platform from which You linked to our Platform. We may also aggregate details which You have submitted to the Platform. We may from time to time supply third parties with this non-personal or aggregated Information in connection with the Services and this Platform.
INTERACTION BETWEEN YOU AND PLATFORM
We are interested in Your views, and we value feedback from our Users, we therefore may set up blogs, contests, coupons and for providing better Services and to receive Your feedback. However, we can of course not control and be responsible for how other Users and/or Service Providers use Your feedback or any Personal Information which You make available to them through this Platform. We encourage You to be careful about what Personal Information You disclose in this way.
Subject to any applicable law, any communication sent by You via the Platform or through the blogs reviews or otherwise to us (including without limitation content, images, photographs, audio, feedback etc. collectively "Feedback") is on a non-confidential basis, and we are under no obligation to refrain from reproducing, publishing or otherwise using it in any way or for any purpose. We can use the Feedback, including without limitation any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purpose including without limitation developing, manufacturing and/or marketing Services. You agree that You shall not assert any ownership right of any kind in the Feedback (including without limitation copyright, patent, Trademark, unfair competition, moral rights, or implied contract) and You hereby irrevocably waive the right to receive any financial or other consideration in connection with the Feedback, including without limitation acknowledgment of You as the source of the Feedback. Your submission of any Feedback shall constitute an assignment to us of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Feedback. For this reason, we ask that You do not send us any Feedback that You do not wish to assign to us, including any confidential information or any original creative materials. You shall be responsible for the content and information contained in any Feedback sent by You to the Service Provider or otherwise to us, including without limitation for its truthfulness and accuracy.
ACCESSING AND MODIFYING PERSONAL INFORMATION
You can make necessary changes to Your information including but not limited to:
-Your name, mobile number, residential address including landmark, Send2ID address, email address and home and business postal addresses, e-mail id, delivery time preferences, shipment related details.
-Your name, business name, date of birth, gender, occupation, phone number, email id, complete delivery address including landmark, map based GIS location, email address, delivery time preferences, KYC documents, alternate pickup/drop-off locations, payment mechanism If You register or respond to advertisements or posts on the Platform or post any content on the Platform, we may send You certain notifications, advertisements, promotions, reports, surveys and specials. We may also send You any legally required notifications and certain notifications, including but not limited to, Service related notices or notices regarding a change to any of our policies. For example, we may send You a notice regarding server problems or scheduled maintenance to the Platform. You can opt out of certain e-mail communications from us, including our newsletters, promotions, marketing and offers if any, advice on networking on the Platform, notifications that a User has commented on Your posting, and notifications that You can refresh Your posting. We shall not change Your preferences without Your consent.
Platform shall not be responsible and liable commercially or otherwise if You respond to advertisements or posts provided by third party on our Platform.
THIRD PARTY LINKS
We recommend that You check the policy of each website You visit to better understand Your rights and obligations especially when You are submitting any type of content on those third party website. Please contact the owner or operator of such website if You have any concerns or questions.
You may wish to participate in social media platforms or arrangements hosted by Company which we may make available to You. The main aim of the social media platform is to facilitate and allow You to share content. However, we cannot be held responsible if You share Personal Information on social media platform that is subsequently used, misused or otherwise appropriated by another User.
LIMITATION OF LIABILITY
Company shall not be liable for any damages, direct or indirect, incidental or consequential, and all liabilities (including for negligence, loss or damage such as loss of revenue, unavailability of system or loss of data and loss of Your Personal Information) and for use of or inability to use Services of any kind that is offered or to provide indemnity or any other remedy to You or any third party.
Any dispute arising, between You and Company shall be governed under the laws of India and courts of law at Mumbai shall have exclusive jurisdiction over such disputes.
CHANGES TO THIS POLICY
In case of any Service deficiency of Platform, You can write to the Platform on firstname.lastname@example.org. In case You are not able to login or view, You can write to the Platform on email@example.com.